Safeguarding in UK Care Homes

Updated 30 October 2026 · Educational resource

Safeguarding means protecting adults at risk from abuse, neglect, or harm. Care homes in the UK have a legal duty to safeguard residents and to report concerns. Local authorities lead adult safeguarding inquiries under the Care Act 2014 in England, with similar frameworks in other UK nations.

Types of harm

Safeguarding concerns can include physical abuse, neglect, financial abuse, psychological abuse, or organizational failings that put residents at risk. Staff, residents, families, and visitors can raise concerns. Homes must have clear policies and must not discourage reporting.

What families can do

• Know how to contact the home’s manager and the local authority safeguarding team
• Report concerns promptly and keep a written record
• Ask for updates on any investigation, within the limits of confidentiality
• Contact the CQC if there are concerns about the home’s overall safety or leadership

The CQC also has a role in ensuring providers protect people from abuse and improper treatment. Inspection reports often include findings related to safeguarding.

Disclaimer: If you believe someone is at immediate risk, contact emergency services. This page is general information only.

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